Cancellation & Refund Policy

Shop With Confidence

Every Zari & Zevar order is personally checked and carefully packed before it reaches you. Here is exactly how we look after you at every step.

Our Quality Promise

We inspect each piece by hand before it is dispatched, so the item you see in our photos is the item that arrives at your door. Every piece is 100% authentic and quality checked, every time.

If Something Is Not Right

If your order arrives damaged, faulty, or is not what you ordered, please message us within 48 hours of delivery on WhatsApp at +91 99237 51471 with a clear unboxing video and photos. We will review it personally and do our very best to help.

Tip: please film a continuous unboxing video as you open your parcel, so we can look into your request quickly.

Order Cancellations

Changed your mind? You may cancel any order free of charge before it has been dispatched. Just message us as soon as possible. Once an order has shipped, it can no longer be cancelled.

Returns & Exchanges

Because our jewellery is delicate and hygiene sensitive, and many of our pieces are one of a kind or made to order, we are unable to accept returns or exchanges for a change of mind. We know buying online is a leap of faith, so we make it easy to choose with complete confidence:

True to life photos and detailed measurements on every product
A handy Size Guide to help you find your perfect fit
Personal help before you buy. WhatsApp us any question and we will help you choose the right piece